Subway Booths Have Gone Quiet. Time for the Agents to Step Out? - The New York Times
Nickel by nickel, dollar by dollar, token by token, billions in cash moved through bus fareboxes, subway turnstiles and station booths over the last century.
All that currency was handled by station agents who worked in armored kiosks around the clock, 365 days a year, part of a vast circuit of money that was broken with the introduction of the MetroCard in 1997.
Today, more than 83 percent of fares are sold by machines.
Despite dwindling tasks and urgent needs for workers elsewhere, New York City Transit still employs 2,660 agents to stand vigil in booths, at an annual cost in wages and benef