Can Marriott Keep Starwood’s Culture of Cool, and Its Customers? - The New York Times
PITTSBURGH — Consider the conundrum of the modern hotel-room shopper.
Oh, O.K., consider my conundrum.
There are trips where I’d like to feel younger than I am, which means staying in a hotel that is cooler than I am. There are trips when I just want to be close to the airport because of a 6 a.m. departure. And then there are trips that require accommodation for a toddler, a tween and two parents who would appreciate an interior door or three to separate everyone.
Now, consider Marriott.